網上報到eCheck-in!

Q&A

Q1.	Is any special meal or special service (like wheelchair...) open for eCheck-In?
A.	No. Special meal or special service like wheelchair is not offered at eCheck-In process. Please request so when you make reservation before eCheck-In process or you can ask for assistance at the airport check-in counter if you have completed eCheck-In procedures.

Q2.	Why system can't find my booking record when I login by Dynasty Flyer card number?
A.	You will also have to make reservation under your card number in advance.

Q3.	Is eCheck-In available for all Mandarin Airlines flights?
A.	Currently eCheck-In is available for all Mandarin Airlines domestic services departing from Taipei, Taichung, and Kinmen, and Makung airports 24 hours up to 3 hours prior to the flight departure time.

Q4.	Can I do eCheck-In for travelling companions as well?
A.	Yes, eCheck-In is available for passengers travelling together in the same booking record.

Q5.	Can I proceed to the boarding gate directly after completing eCheck-In procedures?
A.	No, You must present yourself and passport/ ID at airport check-in counter to pick up boarding pass

Q6.	Can I cancel after eCheck-In is completed
A.	Yes, you may cancel those passengers who were processed eCheck-In by yourself.

Q7.	Can eCheck-In system handle the Cross-strait Little Three Link tour package from Taiwan?
A.	Yes, You may process eCheck-In on your onward connecting ships. As they are controled by other carriers, it may not be successful all the time. Please ask for assistance at airport check-in counter when it fails at eCheck-In.

Q8.	How many passengers can I eCheck-In at one time?
A.	The eCheck-In process is allowed up to 9 persons in the same booking record. Under this condition, you may choose as many as you like for eCheck-In.

Q9.	Is seat-selection or seat-change open for eCheck-In?
A.	Yes, You may select or change your seat only after you have already completed eCheck-In procedures.

Q10.	Can eCheck-In work for the itinerary originating from Xiamen (Little Three Links)?
A.	It’s not ready yet due to connection difficulty to marine carrier system.

Terms & Conditions

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1.	The System is available for your use provided the Terms and Conditions are agreeable to you.
2.	China Airlines and Mandarin Airlines own copyright to all materials contained in this website. No permission is granted to you to copy, reproduce or distribute these materials unless you obtain a written notice from China Airlines and Mandarin Airlines.
3.	China Airlines and Mandarin Airlines do not warrant the completeness, merchantability or fitness for a particular purpose of content or data found in this website.
4.	In no event shall China Airlines and Mandarin Airlines be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this website, including the reservations system, or with the delay or inability to use this website, or with any information, products and services obtained through this website or otherwise, arising out of the use of this website.
5.	Preparing valid travel documents (passport, visa, etc.) in advance is the responsibility of passengers and you may refer to the notes related with eCheck-In of this website.

Notes

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1.	eCheck-in is available for all Mandarin Airlines passengers with confirmed booking and completion of e-ticket association.
2.	Please ensure you have the passport/ID and ticket information of every travel companion in your booking record.
3.	eCheck-in is associated with all Mandarin Airlines flights departing form Taipei, Taichung, Kinmen, and Makung.
4.	24 hours up to 1 hour prior to flight departure time is the time period open for eCheck-in.
5.	After completion of your eCheck-in, please pick up your boarding pass at least 20 minutes before flight departure time at Mandarin Airlines check-in counter and check in your baggage (if any).
6.	Due to baggage check-in and security check, eCheck-in does not cover all process required at check-in counter. However, it saves your time waiting at airport.
7.	Passengers are required by government regulations to fill up their citizen ID numbers or passport numbers.
8.	Our eCheck-in system is connected to the one of China Airlines. You may be redirected to certain pages of China Airlines website in the process.
9.	Please peruse the terms and conditions and Q & A of eCheck-in. In case of any further inquiry, please feel free to contact us by email or call up Mandarin Airlines airport offices for assistance.
10.	Should you require any special services (special meal, wheelchair, etc.), please inform our reservation call center before access to eCheck-in. If your eCheck-in is done, our airport check-in counter shall take such special service requests. Your request may not be thoroughly satisfied in this circumstance, as time for preparation may be insufficient. We will still try all our effort to make arrangement for you.

As long as you have confirmed booking with electronic ticket association, you are invited to eCheck-in system, which allows you to check in on-line and to select a seat yourself. Starting from 24 hours until 1 hour prior to your flight departure time, the system is at your service. Your seat selection will be reserved until 20 minutes before flight departure time. Within the same time limit, cancellation of eCheck-in is at your command as well.

Our eCheck-in is not yet opened for flights departing from the following stations.
Kaohsiung, Hualien, and Taitung

You may choose to log in eCheck-in system by your booking reference, which is the six-character alphanumeric code starting with “K”. Your travel service agent or our reservation center would provide you such a code.

After your log-in is recognized, the system will show your flight and travel companion(s) names in connection with your booking reference. You can also check in your all your companions (children and infants also applicable) if they amount to less than 9 persons.

The eCheck-in system will show you the seat map of aircraft. Choose your favorite seat! No matter you intend to seat yourself together with your travel companion or not, such arrangement is up to your finger click.

In addition, some seats, like seats on emergency exit row, shall be released by airport check-in counter only. This is in consideration of flight safety. Should you require such seats, please contact our counter while checking in at airport.

Passengers with citizenship of R. O. C shall fill in the Citizen ID number. Foreigners shall fill in passport number or ARC number whichever is carried for identification.

Once you see the page of confirmed check-in, you have been checked in on our flight. Please show your passport or any other ID to pick up your boarding pass at airport counter.

Once you have reached the check-in confirm list page, you have been checked in on our system. Please print the page and present it to our airport check-in agent. If printing is not convenient to you, we can still retrieve your eCheck-in record in our system. We will issue you boarding pass and meet your baggage check-in need after your travel documents are confirmed ready for your travel.

Copyright 2011 Mandarin Airlines
Address: No. 3, Alley 123, Lane 405 Tunhwa N. Rd., Taipei, 10548 Taiwan　Reservations: 886-2-2717-1230