Allowing yourself sufficient time to complete check-in and all the necessary security, immigration, and/or customs formalities is essential for boarding your flight smoothly.

Passengers with special needs or considerations, e.g. unaccompanied minors, the disabled, deaf, blind, carrying block seat cabin baggage, use a wheelchair, etc., are recommended to check in at least 2 hours before scheduled departure time. Thus we can have lead-time in preparation for special services.

1. Flight Tickets

Use your flight coupons in accordance with Mandarin Airlines requirements. Your ticket shall no longer remain valid if it is mutilated or altered by anyone other than Mandarin Airlines or officially authorized agents.

2. Travel Documents

Passport is required for your overseas travel. May we remind you that some countries require a minimum validity of passport during your stay?

3. Checked and Carry-on baggage

Please definitely put identification tag or name label on your baggage. Mandarin Airlines furnishes name tags for you to fill out and attach to your baggage upon your check-in. Your valuables, medicine, and travel documents shall be kept in your carryon.

Before you commence your travel, please refer to your ticket for your Free Checked Baggage Allowance. Excess baggage charge will be collected if your baggage exceeds the allowance. Your carryon onboard the aircraft should comply with restrictions in quantity, size and weight, as well as security, flight safety, and cabin facilities. Please note that security, customs, or other officials may require examining your baggage.

•   Check your boarding pass to make sure it is correct, e.g. name, flight, destination etc.
• Verify that your checked baggage has been tagged to the correct destination and that you have the correct receipt(s).
• Confirm that all of your travel documents and your ticket, including coupons for onward and return flights, have been returned to you.
• Have enough time to complete necessary formalities, such as security, immigration, etc.

Please arrive at the boarding gate in accordance with the time shown on your boarding pass. If you are late, you may not be able to board the flight. We recommend that you arrive at your departure gate at least 20 minutes before your scheduled departure time.

Please board your flight in compliance with our pre-boarding announcement. Passengers traveling with infants/children, senior citizens, and others who need more time to board, including passengers need wheelchair service etc., have boarding priority. After that, the boarding sequence will be First class passengers, Paragon members, Emerald members Dynasty (Supreme Dynasty), Gold members, and Economy Class passengers.

Mandarin Airlines will inspect your carry-on baggage to ensure that it meets the flight safety regulations. If you carry-on baggage is overweight or oversized, it will be checked and carried in the cargo hold. Besides, excess baggage charges will be collected if the cabin baggage exceeds your free checked baggage allowance.

If you need assistance during your transit, please contact our passenger service associates.

Your baggage can usually be tagged and checked through to your final destination provided that your onward flight is confirmed. Please note that some countries require you to declare your baggage during transfer/transit at your first arrival point within its territory, e.g., United States.

Ensure your passport and visa are ready for your arrival. Besides, please comply with the local customs and quarantine regulations.